Asset Description

Philips internal asset description

Asset ID

Philips internal asset number

Case - Priority

1 - Critical Need
2 - System Down
3 - System Restricted
4 - Intermittent problem
5 - Scheduled Activity

Case activity -Type

Problem Reported by customer
Safety Question
T2 Activities
External Remarks

Case Number

Philips internal case number

Case Origin

Phone: case reported via Philips Customer Care center by phone

Web: cases reported via Customer Services Portal

Case Status

New: Case is logged.  

In Process: Philips Service Engineer is handling the case

Fixed: Reported issue has been solved.

Closed: Case is closed and archived.

Custom Asset Name

Customized asset name entered by Customer Portal Manager

Event Type

Corrective Maintenance
Preventative Maintenance
Field Change Order
Installation
Application Support
Customer Information
Contractual Upgrade

Expiration Status (Contracts)

Green: >90 days from today

Yellow: >30 and <90 days from today

Red: <30 days from today

Functional Location Description

Physical location of the device/asset as per Philips install base records

Install Date

Installation date as per Philips install base records

Line Item Description

Description of the Philips contract

Line Item Number

Entitlements number from Philips Contract Number associated to this asset

PO

Purchase Order

Product Modality

Group of Product family such as:
MR: Magnetic Resonance
US: Ultrasound,
CT: Computed Tomography
IXR: Interventional X-Ray

Report Closure Date

Closure date reported by Philips Service Engineer

SAP SWO

Internal Philips SAP reference number

Serial Number

Serial Number of the Asset

Service Contract

Philips Service Contract Number

Service Performance & Quality Report

If entitled for your asset, you're able to download the Service Performance and Quality Report for this asset

Service Type

Onsite
Remote
Bench repair
Parts Only
Sub-contractor service

Ship To

Account to which the contract has been sold to

Status

Active, Inactive, …

Technical ID (Tech ID)

Philips internal technical ID

UDI

Unique Device Identifier