Review/Update a Service case
Once you have located the case you wish to update, you can add the case activity ‘Customer Comment’. For incident cases you can add comments to a case by clicking on the Case Tracking tab, for other events like preventative maintenance use the Case Activities tab.
- Click the “Add Case Activity” button.
- Select the type of information/request.
- Add as much detail as possible with regard to the issue to ensure a quick resolution.
- As you see below, to help troubleshoot, you can also add Patient Health Information. Do this only if it will help in the troubleshooting process. Information entered in this field will only be visible to authorized Philips personnel.
- Click the “Save” button once you have completed the description and/or Patient Health Information.